Return, Refund, and Shipping Policy

Shipping Policy

Orders are processed after payment has been successfully received. Please allow 5–7 business days for your order to be processed and shipped.

Business days do not include weekends or holidays. During product launches, sales, holidays, or periods of high order volume, processing times may be longer.

Once an order has shipped, customers will receive tracking information using the email address provided at checkout. LGM is not responsible for shipping delays caused by the carrier, severe weather, incorrect addresses, or other circumstances outside our control.

Please review your shipping address carefully before completing your purchase. Customers may be responsible for additional shipping costs when an order must be resent because an incorrect or incomplete address was provided.

Returns and Exchanges

Apparel may be returned or exchanged within 14 days of delivery.

To qualify for a return or exchange, the item must be:

• Unworn, unwashed, and unused
• Free from stains, odors, damage, or alterations
• Returned in its original condition and packaging
• Accompanied by proof of purchase

Customers are responsible for return-shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are nonrefundable.

Damaged or Incorrect Orders

Please inspect your order immediately after delivery. Contact us within 7 days of receiving your order if an item is damaged, defective, or incorrect.

Include your order number, a description of the issue, and clear photographs of the item. After reviewing the claim, we may issue a replacement, exchange, store credit, or refund.

Nonreturnable Items

The following items cannot be returned or refunded:

• Digital products and downloadable materials
• Personalized or custom-made products
• Gift cards
• Items marked as final sale
• Worn, washed, damaged, or altered apparel
• Books that have been used, damaged, written in, or returned without their original condition

Mentoring Services

All mentoring payments, subscriptions, deposits, and package fees are nonrefundable.

By purchasing a mentoring package, the client reserves time, access, preparation, and availability. Failure to attend, participate, complete assignments, or use all services included in the package does not qualify the client for a refund.

Mentoring sessions may be rescheduled when proper notice is given. Clients should provide at least 24 hours’ notice before the scheduled session. Missed sessions or late cancellations may be counted as completed sessions and may not be replaced.

LGM Mentoring provides personal development, spiritual encouragement, guidance, and accountability. It is not therapy, medical care, legal advice, or licensed mental-health counseling.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Contact

For questions concerning an order, return, exchange, or mentoring package, contact us through the customer-support information provided on the LGM website.